The Minimum Escalation Requirements (MER) tool collects data from the Linux system so that Technical Support can analyze and resolve a problem. Send the MER file to Technical Support for further analysis.

• If you are a registered user, type your User ID and Password, and then click Log In.
• If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

For Host IPS for Linux 8.0 Patch 11 and later:
The MER tool is built into the product installation. To collect the MER file from a command-line session, run the following command with the 'root' account (or with the sudo command):

NOTE: Characters are case sensitive.
   

For Host IPS for Linux 8.0 Patch 10 and earlier:
The MER tool is included in the Attachment section of this article. Download it to the Linux system and place it in a directory that can be executed, for example, the /tmp or /home directory. To collect the MER file from a command-line session, navigate to the location of the .sh file and run the following command:
 
Example output:
Running HIPS MER tool
Completed generating Host Intrusion Prevention System diagnostic report.
It is available at /home/user/HIPS-mer_12_06_2018_09-09-45.tar.gz.


This command creates a file named HIPS-mer_<date_time>.tar.gz in your present working directory.