The Minimum Escalation Requirements (MER) tool collects data from the Linux system so that Technical Support can analyze and resolve a problem. Send the MER file to Technical Support for further analysis.
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at
https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.
The MER tool is built into the product installation. To collect the MER file from a command-line session, run the following command with the 'root' account (or with the
sudo command):
NOTE: Characters are case sensitive.
# /opt/McAfee/hip/HIPSMerTool.sh
For Host IPS for Linux 8.0 Patch 10 and earlier:
The MER tool is included in the Attachment section of this article. Download it to the Linux system and place it in a directory that can be executed, for example, the /tmp or /home directory. To collect the MER file from a command-line session, navigate to the location of the .sh file and run the following command:
sudo sh ./HIPSMerTool.sh
Example output:
Running HIPS MER tool
Completed generating Host Intrusion Prevention System diagnostic report.
It is available at /home/user/HIPS-mer_12_06_2018_09-09-45.tar.gz.
This command creates a file named
HIPS-mer_<date_time>
.tar.gz in your present working directory.
