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SysCore install failed: 255 (wevtutil.exe has been removed from C:\Windows)
Technical Articles ID:   KB90526
Last Modified:  4/25/2018

Environment

McAfee VirusScan Enterprise (VSE) 8.8 + Patch 1–10

For details of VSE supported environments, see KB51111.

Problem

VSE 8.8 installation log records the following error:
>> Installing SysCore: "C:\Program Files\McAfee\VirusScan Enterprise\VSCore\mfehidin.exe" -i VSE88P9 -q -mfetrust_killbit –oastrust_off -l
"C:\Users\ADMINN~1\AppData\Local\Temp\McAfeeLogs\vse8.8.0.core_install_100617_104933.log" -etl
"C:\Users\ADMINN~1\AppData\Local\Temp\McAfeeLogs\vse8.8.0.core_install_100617_104933.etl" -x vse.xml OAS ELAM AAC DiskFilter firecore_driver EmailScan ScriptScan    
!> Error - SysCore install failed: 255            
<= leave custom action  Install_SysCore()

McAfee Agent log (mfemactl.log) records the following errors:
mfemactl(4548.4528) mfemactl.Info: Monitoring parent process: <C:\Windows\System32\msiexec.exe(4316)>
mfemactl(4548.4528) mfemactl.Info: Successfully registered mfemactl with controlling parent
mfemactl(4548.4528) mfemactl.Warning: Failed obtaining AacControl interface, status = <0x80092003>
mfemactl(4548.4528) mfemactl.Info: Unable to obtain AacControl interface for EnableDisableGroup() operation

Windows system event logs record the following error:
The McAfee Validation Trust Protection Service service failed to start due to the following error:   %%2

Cause

Installation of the VSE component SysCore failed due to a missing Windows utility wevtutil.exe.

Solution

The absence of the executable (wevtutil.exe) is no longer treated as fatal and no longer prevents the installation of VSE.

This issue is resolved in VSE 8.8 Update 11, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

To view other key VSE known and resolved issues, see KB70393.

VSE 8.8 Update 11 is the latest update available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Update 11 supports all supported Windows operating systems.

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