ePolicy Orchestrator 5.9.1 or 5.10.0 upgrade fails if the SQL database is configured and hosted on drives set up with mount points

Technical Articles ID: KB90558
Last Modified: 3/21/2022

Environment

McAfee ePolicy Orchestrator (ePO) 5.10.0, 5.9.1

Problem

An upgrade to ePO 5.9.1 or 5.10.0 fails in the pre-upgrade installer checks. This issue occurs when the SQL database is configured and hosted on drives set up with mount points.

Cause

In ePO 5.9.1 and 5.10.0, the installer checks for sufficient disk space available for SQL. Because of the way Microsoft Windows reports disk space when using mount points, the ePO installer could detect less available disk space than the upgrade requires. The ePO upgrade is blocked, and fails.

Solution 1

For ePO 5.10.0:
ePO 5.10.0 allows for the bypass of enforcement of the size check by using an installation switch:

setup.exe SKIPEPOIP=1

IMPORTANT: The bypass installation switch does not work in ePO 5.9.1.

Solution 2

For ePO 5.9.1:

We investigated this issue and a Proof of Concept (POC) Build is currently available to resolve the issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect
Upgrade/Migrate

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Knowledge Center

ePolicy Orchestrator 5.9.1 or 5.10.0 upgrade fails if the SQL database is configured and hosted on drives set up with mount points

Environment

Problem

Cause

Solution 1

Solution 2

Affected Products

Languages:

Title

Title

Knowledge Center

ePolicy Orchestrator 5.9.1 or 5.10.0 upgrade fails if the SQL database is configured and hosted on drives set up with mount points

Environment

Problem

Cause

Solution 1

Solution 2

Affected Products

Languages:

Choose your region

Title

Title