ePolicy Orchestrator 5.9.1 or 5.10.0 upgrade fails if the SQL database is configured and hosted on drives set up with mount points

Technical Articles ID: KB90558
Last Modified: 1/15/2020

Environment

McAfee ePolicy Orchestrator (ePO) 5.10.0, 5.9.1

Problem

An upgrade to ePO 5.9.1 or 5.10.0 fails in the pre-upgrade installer checks. This issue occurs when the SQL database is configured and hosted on drives set up with mount points.

Cause

In ePO 5.9.1 and 5.10.0, the installer checks for sufficient disk space available for SQL. Because of the way Microsoft Windows reports disk space when using mount points, the ePO installer could detect less available disk space than the upgrade requires. The ePO upgrade is blocked, and fails.

Solution

For ePO 5.10.0:
ePO 5.10.0 allows for the bypass of enforcement of the size check by using an installation switch:

setup.exe SKIPEPOIP=1

IMPORTANT: The bypass installation switch does not work in ePO 5.9.1.

Solution

For ePO 5.9.1:

McAfee investigated this issue and a Proof of Concept (POC) Build is currently available to resolve this issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR. Include this article number in the Problem Description field.

Affected Products

ePolicy Orchestrator 5.9
ePolicy Orchestrator 5.10.x
Known Issue/Product Defect
Upgrade/Migrate

Languages:

This article is available in the following languages:

English United States
Spanish Spain
Japanese

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

ePolicy Orchestrator 5.9.1 or 5.10.0 upgrade fails if the SQL database is configured and hosted on drives set up with mount points

Environment

Problem

Cause

Solution

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Featured Solutions

Explore Our Portfolio

Security Outcomes

Industries

Products

Featured Solutions

Explore Our Portfolio

MVISION Products

Services & Training

Threat Research

Our Researchers

Threat Landscape Dashboard

Tools

Contact Us

Resources

Downloads

Product Help

Connect with Us

Explore

Our Company

Our Efforts

Other Resources

Careers

Partnerships

ePolicy Orchestrator 5.9.1 or 5.10.0 upgrade fails if the SQL database is configured and hosted on drives set up with mount points

Environment

Problem

Cause

Solution

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title