Service fails to start after installation is complete on Windows 10

Technical Articles ID: KB90585
Last Modified: 12/9/2019

Environment

McAfee Application and Change Control (MACC) 8.1.0.169 and 8.1.0.179

Microsoft Windows 10

Problem

The service fails to start after installation on Windows 10 is complete.

Cause

MACC uses an older version of OpenSSL library that is causing the service not to start.

OpenSSL Library with issue: 1.0.2h
Fixed OpenSSL library: 1.0.2.o

OpenSSL is compiled and linked in our code resulting in no way to verify the version installed on the client.

Solution

This issue is resolved in MACC 8.1.1. Technical Support recommends upgrading to this version.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Application and Change Control 8.1.x

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Service fails to start after installation is complete on Windows 10

Environment

Problem

Cause

Solution

Affected Products

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Title

Knowledge Center

Service fails to start after installation is complete on Windows 10

Environment

Problem

Cause

Solution

Affected Products

Languages:

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Title

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