Exploit Prevention content update fails due to missing HipHandlers.dll

Technical Articles ID: KB90668
Last Modified: 1/8/2020

Environment

McAfee Endpoint Security (ENS) Threat Prevention 10.6.x, 10.5.x

Problem

When trying to update the Exploit Prevention content, the update fails.

In the ENS Exploit Prevention debug logs you see the following errors:

05/23/2018 12:59:45.173 PM mfetp(2592.6116) <SYSTEM> TmpLogger.ContentUpdate.Debug: File is still open by other process and cannot be deleted during content update: C:\Program Files\McAfee\Endpoint Security\Threat Prevention\Ips\HipHandlers64.dll

05/23/2018 12:59:46.070 PM mfetp(2592.6116) <SYSTEM> TmpLogger.ContentUpdate.Debug: The content package EXP_20180502_08381_ENDP_AM_1000.zip has failed 1 time(s).

05/23/2018 12:59:46.235 PM mfetp(2592.1636) <SYSTEM> TmpLogger.Gbop.Debug: [i] Warn : 0x1140,840 initKevlarAPIData : Failed to load C:\Program Files\McAfee\Endpoint Security\Threat Prevention\Ips\HIPHandlers64.dll, code 0x7e

05/23/2018 12:59:46.397 PM mfetp(2592.6116) <SYSTEM> TmpLogger.BoBl.Activity: Content update failed. The content package EXP_20180502_08381_ENDP_AM_1000.zip was not applied.

Cause

The HipHandlers.dll and HipHandlers64.dll do not exist on the system, so the Exploit Prevention Content update does not continue.

Solution

This issue is resolved in ENS 10.5.4 July Update.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Solution

This issue is resolved in ENS 10.6.1 December Update.

Affected Products

Endpoint Security Threat Prevention 10.6.x
Endpoint Security Threat Prevention 10.5.x (EOL)
Known Issue/Product Defect

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Knowledge Center

Exploit Prevention content update fails due to missing HipHandlers.dll

Environment

Problem

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Solution

Solution

Affected Products

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Exploit Prevention content update fails due to missing HipHandlers.dll

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