Exploit Prevention content update fails due to missing HipHandlers.dll

技術的な記事 ID: KB90668
最終更新: 1/8/2020

環境

McAfee Endpoint Security (ENS) Threat Prevention 10.6.x, 10.5.x

問題

When trying to update the Exploit Prevention content, the update fails.

In the ENS Exploit Prevention debug logs you see the following errors:

05/23/2018 12:59:45.173 PM mfetp(2592.6116) <SYSTEM> TmpLogger.ContentUpdate.Debug: File is still open by other process and cannot be deleted during content update: C:\Program Files\McAfee\Endpoint Security\Threat Prevention\Ips\HipHandlers64.dll

05/23/2018 12:59:46.070 PM mfetp(2592.6116) <SYSTEM> TmpLogger.ContentUpdate.Debug: The content package EXP_20180502_08381_ENDP_AM_1000.zip has failed 1 time(s).

05/23/2018 12:59:46.235 PM mfetp(2592.1636) <SYSTEM> TmpLogger.Gbop.Debug: [i] Warn : 0x1140,840 initKevlarAPIData : Failed to load C:\Program Files\McAfee\Endpoint Security\Threat Prevention\Ips\HIPHandlers64.dll, code 0x7e

05/23/2018 12:59:46.397 PM mfetp(2592.6116) <SYSTEM> TmpLogger.BoBl.Activity: Content update failed. The content package EXP_20180502_08381_ENDP_AM_1000.zip was not applied.

原因

The HipHandlers.dll and HipHandlers64.dll do not exist on the system, so the Exploit Prevention Content update does not continue.

解決策

This issue is resolved in ENS 10.5.4 July Update.

McAfee Enterprise product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

解決策

This issue is resolved in ENS 10.6.1 December Update.

影響を受ける製品

Endpoint Security Threat Prevention 10.6.x
Endpoint Security Threat Prevention 10.5.x (EOL)
Known Issue/Product Defect

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Exploit Prevention content update fails due to missing HipHandlers.dll

環境

問題

原因

解決策

解決策

影響を受ける製品

言語:

技術用語集

Title

Title

Knowledge Center

Exploit Prevention content update fails due to missing HipHandlers.dll

環境

問題

原因

解決策

解決策

影響を受ける製品

言語:

技術用語集

地域を選択してください

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