System processes fail to start during upgrade of Application and Change Control from 8.1.x to 8.2.0

Technical Articles ID: KB90785
Last Modified: 5/15/2020

McAfee Application and Change Control (MACC) 8.2.0, 8.1.x
Microsoft Windows (all x86 versions)

System processes fail to start when you upgrade from MACC 8.1.x to MACC 8.2.0.

NOTE: This issue occurs on all Microsoft Windows x86 versions.

The cause of this issue is that Memory Protection - Critical Address Space Protection (MP-CASP) is enabled during the upgrade process.

This issue has been corrected in MACC 8.2.1.143 (update 3). MACC 8.1.x clients must be upgraded to MACC 8.2.1.143.

Disable MP-CASP before you upgrade to the latest version of MACC.

Managed systems:

Start the ePO console.
Go to Application Control Options, Features.
Click Enforce features control from McAfee ePO, and deselect the MP-CASP option.
Apply policies and restart endpoints.

Unmanaged systems:

After the workaround has been performed, upgrade MACC 8.1.x to MACC 8.2.0. When the upgrade has completed, the MP-CASP option can be re-enabled.

Application and Change Control 8.2.x
Application and Change Control 8.1.x
Known Issue/Product Defect
Upgrade/Migrate

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