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Invalid tasks remain after removing Policy Auditor extensions from ePolicy Orchestrator
Technical Articles ID:   KB90897
Last Modified:  9/18/2018

Environment

McAfee Policy Auditor (PA) 6.x.x

Problem

Removal of the PA extension from ePO results in invalid PA server tasks being left behind in ePolicy Orchestrator (ePO). The orphaned tasks have grayed out Edit and Run options and some of the PA tables remain in the ePO database.

NOTE: Screenshots of the invalid server tasks are included in the .zip file attached to this article.

Solution

Follow the instructions below to completely remove PA from ePO: 

NOTE: If you plan to reinstall the software, McAfee strongly recommends that you restart your computer after you remove the files.
 
  1. Start the ePO console and log on.
  2. Navigate to Menu, Software, Extensions, and select McAfee Policy Auditor in the Managed Products list. 
  3. In the right pane, click Remove for each PA extension component. 
  4. Go back to Menu and navigate to Software, Master Repository
  5. In the Actions column of the Audit Engine Content row, click Delete to remove the benchmark and check content. 
  6. Uninstall any remaining PA agent packages: 
    1. Navigate to Menu, Software, Master Repository
    2. Identify packages named McAfee Policy Auditor agent for <operating system> in the Name column. For example, McAfee Policy Auditor Agent for Windows
    3. Click Delete for each package in the Actions column.

Workaround

The PA server tasks left behind by the extension removal process are considered to be a cosmetic issue. To remove the tasks only, follow the steps below:
  1. Start the ePO console and log on.
  2. Navigate to Menu, Automation, Server Tasks.
  3. Identify all PA: Tasks and click Delete from the Actions column.

Attachment

PAU_Invalid_Server_tasks.zip
59K • < 1 minute @ broadband


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