Newly added systems are placed in the root of the Lost & Found folder in ePolicy Orchestrator 5.10

Technical Articles ID: KB91001
Last Modified: 9/3/2019

Environment

McAfee ePolicy Orchestrator (ePO) 5.10.0, ePO 5.10 Update 1-4

Problem

When a system communicates with ePO for the first time, ePO tries to place it in the correct location in the System Tree. If it is unable to find a matching location, it places the system in the Lost & Found group, in a subgroup with the name of the client's Domain or Workgroup.

In ePO 5.10, the client system entry is incorrectly placed in the root of the Lost & Found group, not in the Domain or Workgroup subgroup.

Solution

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 5, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

To view other ePO 5.10.x known and resolved issues, see KB90382.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect

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Knowledge Center

Newly added systems are placed in the root of the Lost & Found folder in ePolicy Orchestrator 5.10

Environment

Problem

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Newly added systems are placed in the root of the Lost & Found folder in ePolicy Orchestrator 5.10

Environment

Problem

Solution

Affected Products

Languages:

Choose your region

Title

Title