VM Creation Failed (seen in the Advanced Threat Defense manager when you create a VM)

Technical Articles ID: KB91019
Last Modified: 11/13/2018

Environment

McAfee Advanced Threat Defense (ATD) 4.6.0

Problem

You migrate to ATD 4.6.0, but during the process you see that one or more of your VMs are not migrated and are not available for sample scanning.

Solution

Re-run the vmcreator using the command reboot vmcreator:

Open an SSH session to your ATD appliance.
Log on using cliadmin credentials.
Type reboot vmcreator and press Enter.
Wait until ATD reboots and completes VM creation.
Reactivate Windows or Office.
Manually submit a sample and confirm that Windows or Office no longer requests activation.

NOTE: If you still see Windows or Office asking for activation, contact Technical Support.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

If you are a registered user, type your User Id and Password, and then click Log In.
If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Affected Products

Advanced Threat Defense 4.6.x
Upgrade/Migrate

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VM Creation Failed (seen in the Advanced Threat Defense manager when you create a VM)

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VM Creation Failed (seen in the Advanced Threat Defense manager when you create a VM)

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