After an upgrade, the "Go back to the previous version of Windows 10" functionality fails, and after a reboot displays the Automatic Repair window

Technical Articles ID: KB91094
Last Modified: 2/5/2020

Environment

McAfee Drive Encryption (DE) 7.2.0 to 7.2.7
Microsoft Windows 10
System configured in the BIOS to use Unified Extensible Firmware Interface (UEFI)

Problem 1

After a successful in-place upgrade from Windows 10 version 1709 to version 1803 that used the upgrade command setup.exe /reflectdrivers, the Go back to the previous version of Windows 10 function fails.

After a system restart, Windows unexpectedly displays the Automatic Repair window. The Automatic Repair Windows feature fails to function and restore access to the operating system.

This problem is only seen on UEFI systems where all disks are encrypted by Drive Encryption.

Problem 2

After a failed in-place upgrade of Windows 10, the Windows upgrade process tries a rollback.

After the rollback occurs and the system restarts, Windows unexpectedly displays the Automatic Repair window. The Automatic Repair Windows feature fails to function and restore access to the operating system.

This problem is only seen on UEFI systems where all disks are encrypted by Drive Encryption.

Cause

The Drive Encryption redirection driver is left inactive after the Windows 10 upgrade, and so does not protect the files during the subsequent downgrade or rollback, or a future upgrade.

Solution

This issue is resolved in Drive Encryption 7.2.8, which is available from the Product Downloads site.

Drive Encryption 7.2.8 addresses the upgrade and downgrade issue by rectifying the configuration of the Drive Encryption driver. McAfee strongly advises customers to upgrade to DE 7.2.8 before performing any Windows 10 operating system upgrades on UEFI systems.

To view other DE known and resolved issues, see KB84502.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Drive Encryption 7.2
Known Issue/Product Defect
Upgrade/Migrate

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Knowledge Center

After an upgrade, the "Go back to the previous version of Windows 10" functionality fails, and after a reboot displays the Automatic Repair window

Environment

Problem 1

Problem 2

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

After an upgrade, the "Go back to the previous version of Windows 10" functionality fails, and after a reboot displays the Automatic Repair window

Environment

Problem 1

Problem 2

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title