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Mar-workspace - Plug-in mar-workspace is missing dependency: CloudLink (displayed on the ePolicy Orchestrator logon page)
Technical Articles ID:   KB91138
Last Modified:  12/18/2018
Rated:


Environment

McAfee Active Response (MAR) 2.x
McAfee ePO 5.9.1 Hotfix 1260432 (HF1260432)
McAfee ePO 5.3.3 Hotfix 1257674 (HF1257674)

Problem

You see the following error after you authenticate at the ePO logon page:
 
Mar-workspace - Plug-in mar-workspace is missing dependency: CloudLink

You see this error on an ePO server that has installed one of the following ePO hotfixes and restarted the ePO services:
  • ePO 5.9.1 Hotfix 2360432 (HF2360432)
  • ePO 5.3.3 Hotfix 1257674 (HF1257674)
Orion.log records the following errors, with debug enabled:
 
DEBUG [main] plugin.WebappPlugin - resolving extension for plugin mar-workspace
DEBUG [main] plugin.WebappPlugin - ServletContext path is C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\mar-workspace\2.3.0.159\webapp
DEBUG [main] plugin.WebappPlugin  - extension name is mar-workspace
ERROR [main] plugin.PluginManager  - Initialization of plugin mar-workspace failed.
com.mcafee.orion.core.plugin.depend.DependencyException: Plug-in mar-workspace is missing dependency: CloudLink

Solution

The following have been reposted in the Software Manager and Product Downloads site:
  • ePO 5.9.1 Hotfix 1260432 (Reposted file name is EPO591HF1260432r.Zip)
  • ePO 5.3.3 Hotfix 1257674 (Reposted file name is EPO533HF1257674r.Zip)

IMPORTANT: If you originally installed Hotfix 1260432 or Hotfix 1257674, you can install the reposted Hotfix over the previous Hotfix

When it is downloaded, extract the file and execute the installer on your ePO server. When installation is complete, the logon page displays with no error.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

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