ePolicy Orchestrator 5.10 Tag Catalog fails to display properly when viewed in Internet Explorer 11

Technical Articles ID: KB91153
Last Modified: 4/28/2020

Environment

McAfee ePolicy Orchestrator (ePO) 5.10.0
Microsoft Internet Explorer 11

Problem

When you navigate the ePO 5.10 Tag Catalog page in Internet Explorer 11, you see unexpected results that include, but are not limited to:

A blank screen displays when you select a tag from the tag list.
You are unable to cancel actions when you work with the Tag Details column.

Internet Explorer 11 is a supported browser.

NOTE: This issue is not observed when you access the ePO 5.10 Tag Catalog in Mozilla Firefox or Google Chrome.

System Change

You upgraded to or installed ePO 5.10.0.

Cause

A code defect within the Computer Management extension led to failures in content being displayed correctly.

Solution

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 3, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number for access.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Workaround

We investigated this issue and a Proof of Concept (POC) Build is currently available to resolve the issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Knowledge Center

ePolicy Orchestrator 5.10 Tag Catalog fails to display properly when viewed in Internet Explorer 11

Environment

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

ePolicy Orchestrator 5.10 Tag Catalog fails to display properly when viewed in Internet Explorer 11

Environment

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title