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How to get help for McAfee Consumer (home user) products
Technical Articles ID:   KB91217
Last Modified:  8/22/2019


McAfee produces security products for both Enterprise (business) and Consumer (home user) customers.

We provide two portals where our customers can go to get help:
  • The McAfee Consumer Support Portal (https://service.mcafee.com) - where you can view Knowledge Base articles for Consumer products:

  • The McAfee Enterprise Business Portal (https://support.mcafee.com) - where you can view Knowledge Base articles for Enterprise products:

You are currently on the Enterprise Business Portal, but it looks like you were searching for articles for our Consumer products.

Some of our Consumer products include:
  • LiveSafe Internet Security
  • Total Protection
  • True Key
  • All Access
  • Safe Family
  • Mobile Security for Android
  • Mobile Security for iOS
  • Secure Home Platform
  • WebAdvisor
If you are looking for help with your Consumer product, click to go the McAfee Consumer Support Portal and search there.

Alternatively, browse the tables below which show some of our popular Consumer products, together with common issues for those products. When you click the link for the related Knowledge Base article, you are taken to the Consumer Support Portal:
Consumer Product Topic Knowledge Base Article
Download and installation TS100342 - How to download and install McAfee consumer products

TS102268 - Installation fails with error: Installation incomplete
How to activate a product TS101807 - How to redeem your McAfee software retail card and activate your subscription

TS102477 - How to activate the McAfee software that came preinstalled on your new Windows PC
Auto-renewal TS102648 - How to change or cancel Auto-renewal for your McAfee product subscriptions

TS102149 - FAQs for the McAfee Auto-renewal program
Product subscription and Account TS101424 - You see an unexpected alert that your McAfee product subscription has expired

TS102797 - How to cancel your McAfee product subscription

TS102159 - Common questions with McAfee Consumer accounts
Product removal TS101331 - How to remove McAfee products from a PC running Windows
How to get a refund TS102153 - McAfee consumer products refund policy
Consumer Product Common Issue Knowledge Base Article
LiveSafe Internet Security
Total Protection
All Access
Real Time Scanning or Firewall fails to start.
Message shows that your computer is at risk
TS102623 - Your McAfee software says that your computer is at risk - Firewall is off

TS101303 - Your McAfee software says that Real Time Scanning is disabled
LiveSafe Internet Security
Total Protection
All Access
Product update issues on Windows TS102478 - McAfee update issues on Windows
True Key Master Password and log on issues
TS102545 - How to change or reset your True Key Master Password

TS102538 - Invalid credentials (when you log on True Key)
Mobile Security (MMS) MMS PIN issues TS101795 - Your Mobile Security account is locked because you entered your PIN too many times

TS101237 - The device is locked and you have forgotten your Mobile Security six-digit PIN


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