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How to obtain a McAfee Agent activity log and product log for troubleshooting a single system
Technical Articles ID:   KB91283
Last Modified:  2/26/2019

Environment

McAfee Agent (MA) 5.6.0 Hotfix 1264214 and later

Summary

McAfee Agent enables users to view the McAfee Agent activity log and product logs securely from the ePO server. 

To view the McAfee Agent Activity log:
  1. Log on to the ePO console.
  2. Select MenuSystems, System Tree.
  3. Select a system for which you want to view the McAfee Agent log.
  4. Click Actions, Agent, Single System Troubleshooting.

To download the McAfee Agent Product log:
  1. Log on to the ePO Console
  2. Select MenuSystemsSystem Tree.
  3. Select the system for which you want to download McAfee Agent product log.
  4. Click ActionsAgent, Single System Troubleshooting.
  5. Click Collect when the button is active. 

    NOTE: The download option is available when the products log collection is completed.
     
  6. Click Download

    <Machine_Name>_productlogs.zip is downloaded.
     
  7. Extract the contents of <Machine_Name>_productlogs.zip.

Limitations:
  • The task completion status for a system is queued if the collection of the product logs for a Run Client Task Now or Update Now task is in progress.
  • For times where the Agent monitor logs are not rendered in the ePO server console, see KB85013.
  • Single system troubleshooting for a system does not support requests through multiple sessions. The following message is displayed on the newest sessions invoked: “The selected system cannot use this feature as the system cannot be reached.

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