Unable to take Actions on Mobile Threats and Devices when using MVISION Mobile ePolicy Orchestrator Extension 1812.01.1346 or earlier

Technical Articles ID: KB91325
Last Modified: 5/14/2020

Environment

McAfee MVISION Mobile ePolicy Orchestrator (ePO) Extension 1812.01.1346 or earlier

Problem

A back-end release of MVISION Mobile Console 4.22 is not compatible with the previously released MVISION Mobile ePO Extensions, version 1812.01.1346 or earlier. The integration does not work and you can't take any kind of Actions on Mobile Threats and Devices. For example, deleting a device does not work.

Cause

The memory allocation for a few of the columns in the back-end of MVISION Mobile Console changed. MVISION Mobile ePO Extension 1812.01.1346 or earlier installed on the ePO server can't understand these changes, and some of the values get truncated as well. This change causes an issue while taking Actions on Mobile Threats and Devices on the ePO server.

Solution

Upgrade the MVISION Mobile ePO Extension to build 1903, which contains the fixes to handle the changes.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Known Issue/Product Defect
MVISION Mobile

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Knowledge Center

Unable to take Actions on Mobile Threats and Devices when using MVISION Mobile ePolicy Orchestrator Extension 1812.01.1346 or earlier

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Unable to take Actions on Mobile Threats and Devices when using MVISION Mobile ePolicy Orchestrator Extension 1812.01.1346 or earlier

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title