Unexpected error occurs when creating an SC Enable task in ePolicy Orchestrator

Technical Articles ID: KB91462
Last Modified: 5/18/2020

Environment

McAfee Application and Change Control (MACC) 8.2.x
McAfee ePolicy Orchestrator (ePO) 5.10, 5.9.1

Problem

An Unexpected Error occurs when you create SC Enable task in ePO.

NOTE: This issue has occurred in ePO 5.9.1 and ePO 5.10.

System Change

The extension was upgraded to 8.2.1.121.

Cause

The extension has been upgraded to 8.2.1.121 from a previous version or was installed new.

Solution

Download Bug_fix zip from this article and extract it.
Go to Client Task Catalog in ePO and import the file epo_enable_task.xml (from the extracted Bug_fix.zip file) to Option, Task Catalog Option in the Client Task Catalog.
Start SQL Management Studio. Open the file Solution.sql (from the extracted Bug_fix.zip file) and run it.
Reload the plug-in https://<epo-ip>:8443/remote/core.reload-plugin.do?name=SOLIDCORE_META (found in the extracted Bug_fix.zip file).

NOTE: You must change the ePO server's IP address.

Wait a few minutes and allow the Solidcore Extension initialize successfully.
Create the SC Enable task.

Attachment

Bug_Fix.zip
864Bytes • < 1 minute @ broadband

Affected Products

Application and Change Control 8.2.x

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Knowledge Center

Unexpected error occurs when creating an SC Enable task in ePolicy Orchestrator

Environment

Problem

System Change

Cause

Solution

Attachment

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Unexpected error occurs when creating an SC Enable task in ePolicy Orchestrator

Environment

Problem

System Change

Cause

Solution

Attachment

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title