ePolicy Orchestrator Pre-Installation Auditor tool flags an issue with 'Pending McAfee ePO server tasks'

Technical Articles ID: KB91471
Last Modified: 3/18/2022

Environment

McAfee ePolicy Orchestrator (ePO) 5.x
McAfee Pre-Installation Auditor (PIA) tool

NOTE: Pre-Installation Auditor tool is also known as the Installation and Upgrade Precheck tool.

Problem

During an upgrade, the McAfee Pre-Installation Auditor tool flagged your ePO server with an issue regarding Pending McAfee ePO server tasks.

Cause

This flag means that a server task is either actively running or about to start. Server tasks that are running while the ePO installer runs might cause the upgrade to fail.

Solution

Disable any tasks that might interfere with the installation or upgrade, for example:

Purge events
Pull tasks
Replication tasks
It is important to disable all LDAP Sync tasks before you initiate the upgrade of the ePO server and ensure that there are no LDAP Sync tasks running. If any of these tasks are running, wait for them to complete before initiating the upgrade.

Related Information

For PIA-related content on the ServicePortal, see this list of Knowledge Base articles.

Affected Products

ePolicy Orchestrator 5.10.x
Installation and Upgrade Precheck Tool
Upgrade/Migrate

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Knowledge Center

ePolicy Orchestrator Pre-Installation Auditor tool flags an issue with 'Pending McAfee ePO server tasks'

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

ePolicy Orchestrator Pre-Installation Auditor tool flags an issue with 'Pending McAfee ePO server tasks'

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Choose your region

Title

Title