The DLP Google Chrome extensions are not loaded in Chrome Incognito or Guest mode. DLP does not have the current browser URL and as a result, reports the last known URL.

 In Chrome's Standard (Normal) mode, the DLP Google Chrome extensions are loaded. So, DLP has the correct browser URL and reports reliable URL information.

NOTE: From DLP 11.6, DLP identifies that the DLP Google Chrome extensions are not loaded and reports: URL unavailable.