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FAQs for ePO Support Center
Technical Articles ID:   KB91510
Last Modified:  5/2/2019


McAfee ePolicy orchestrator (ePO) 5.10.x, 5.9.x
McAfee ePO Support Center


Recent updates to this article
Date Update
May 2, 2019 New FAQ content

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What is the purpose of the Support Center Extension?
Support Center is a lightweight ePO extension that includes the following capabilities:
  • Insight into the health of ePO platform elements.
  • Ability to receive and tag SNS notifications from within the console.
  • Access to ‘How to’ resources and best practices for ePO and Endpoint Security through the Product Information pages.
  • Search capability across McAfee content repositories.
The ePO Support Center 5.10.0 extension is supported on ePO 5.3.0 and later.
Video - Introduction and Overview of the ePO support Center:

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IMPORTANT: Before beginning, verify that the extension is supported for your version of ePO. View the release notes at: PD28204

How do I install the ePO Support Center extension?
You can use one of these methods to install the ePO Support Center extension, depending on your version of McAfee ePO:
  • McAfee ePO 5.10.x — Software Catalog
  • McAfee ePO 5.9.x — Software Manager
  • McAfee ePO 5.3.x — Software Manager
  • All — McAfee Product Downloads site
To install the extension via the Software Catalog:
  1. From McAfee ePO 
  2. Navigate to the Software Catalog or Software Manager.
  3. Search for ePO Support Center and select the extension.
  4. Click Check In.
To install the extension from the Product Downloads site:
  1. Navigate to the Product Downloads site (https://www.mcafee.com/enterprise/en-us/downloads.html), and log on using your email address and valid grant number.
  2. Search for ePolicy Orchestrator 5.10.0, 5.9, or 5.3 and select the applicable version to show the available software.
    NOTE:  You must deselect 'Show only latest version' to find ePolicy Orchestrator 5.9 or 5.3.
  3. Locate and download the ePO Support Center extension to your local system.
  4. Log on to your McAfee ePO on-premises server and navigate to the Extensions page.
  5. Select Install Extension, and choose the extension you downloaded.
  6. Click OK.
  7. Verify that the extension is listed on the Extensions page

Video -Short video on installing the extension through McAfee ePO.

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What health details does the Support Center provide?
The Health Page shows useful data about the ePO Server and database. The page provides:
  • ePO Server details
  • Server Health timeline
  • Health Check indicators
  • User activities
Video - Short video on the ePO Server Health Page.

What does the Support Notifications Page provide?
It provides access to all available SNS resources on the Support Center Notifications page.

Video - Short video on the Support Notifications Page.

What does the Product Information Topic page provide?
This page aggregates all important product-related links and resources.

Video - Short video on the Product Information Page.

Where is the content obtained from for the Search McAfee Repositories page?
The content is taken from the McAfee Knowledgebase and community sites.

Video - Short video on the Support Search page.

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