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Server task "Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server" runs indefinitely
Technical Articles ID:   KB91532
Last Modified:  8/26/2019

Environment

McAfee Application and Change Control (MACC) 8.x.x, 7.x.x, 6.x.x
McAfee Global Threat Intelligence (GTI)

Summary

MACC collects information from the ePO database to help improve the product. Information collected from the ePO database is as follows:
  • Number of nodes managed by ePO
  • Number of nodes on which MACC is installed 
  • Policy configuration and assignment information for General policies and MACC (Integrity Monitor, Application Control, and Change Control)
This information helps to determine how the File Hash Trust Score (GTI) and File Hash Reputation (GTI) values assigned to files are being used and changed. It is also used to improve the GTI file reputation service.

Problem

The server task Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server enters a hung state when it runs. The server task log shows the task as In Progress(50%) or fails.
 

Cause

The data sent to the GTI server takes time to process. It takes time because there is a large amount of feedback data already present at the GTI back-end. During busy times of the day, the processing can time out on the server end, which results in no response being sent to the Solidcore extension. The server task remains in hung state indefinitely waiting for a response from GTI or fails due to lack of response.

Solution

The purpose of the Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server task is to improve the product. It is not a function of the product. Inventory feedback data is no longer used by McAfee for analytics. Technical Support recommends that you disable this task. Disabling the task does not affect the functionality of MACC.

Steps to disable the Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server task:
  1. Go to https://<ePO-IP>/remote/core.reload-plugin.do?name=SOLIDCORE_META.
  2. Go to Server Tasks, Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server.
  3. Click Edit, and then select the Actions tab.
  4. Deselect the option Inventory: Sends detailed information for files, such as SHA-1, base name, embedded application name, and embedded application version.
  5. Click Save.
  6. Go to Server Tasks and run Solidcore: Send Policy and Inventory Feedback to McAfee GTI Server task.
  7. Verify whether the issue is resolved. 
NOTE: The hung task is logged in the server task log as progress(0%), which indicates that the task is not running. A cleanup of the string from the user interface is needed. Functionality is not affected. The failed task is logged in the server task log as "An exception occurred while sending feedback to McAfee GTI Feedback Server"

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