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Error 1904, module failed to register - HRESULT -2147024409 (Installation or upgrade to McAfee Agent 5.x fails)
Technical Articles ID:   KB91611
Last Modified:  9/10/2019

Environment

McAfee Agent (MA) 5.6.1, 5.6.0 and 5.5.x, 5.0.x
 

Problem

McAfee Agent fails to install in either a clean installation or upgrade scenario.

MFEagent.msi.log records the following error when you register McAfee Agent (.DLL) files:

MSI (s) (B0:20) [10:24:15:951]: Executing op: RegSelfReg(File=ma_compat_agent.dll,FileID=ma_compat_agent.dll)
CustomAction +ma_compat_agent.dll returned actual error code -2147024409 
MSI (s) (B0:20) [10:24:15:996]: Product: McAfee Agent -- Error 1904.Module C:\Program Files\McAfee\Agent\x86\ma_compat_agent.dll failed to register. HRESULT -2147024409. Contact your support personnel.

Error 1904.Module C:\Program Files\McAfee\Agent\x86\ma_compat_agent.dll failed to register. HRESULT -2147024409. Contact your support personnel.
MSI (s) (B0:20) [10:24:16:002]: Note: 1: 2265 2:  3: -2147287035
MSI (s) (B0:20) [10:24:16:003]: User policy value 'DisableRollback' is 0
MSI (s) (B0:20) [10:24:16:003]: Machine policy value 'DisableRollback' is 0
Action ended 10:24:16: InstallFinalize. Return value 3.

NOTE: References to -2147024409 might not be 100% accurate, if translation happened inside sandbox.

Cause

McAfee Agent previously used a legacy self-registration API within the installer. This feature has now been replaced with manual registration of the needed (.DLL) and (.EXE) files.

Solution

This issue is resolved with McAfee Agent 5.6.2.

To view other MA 5.6.x resolved or known issues, see KB90993.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

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