Resizing the browser window that displays the ePO 5.10 console can result in offset rendering or unexpected white space

Technical Articles ID: KB91635
Last Modified: 10/4/2019

Environment

McAfee ePolicy Orchestrator (ePO) 5.10.0, ePO 5.10 Update 1–4

Problem

The ePO console can fail to render and show properly when the browser used to display the console is resized and refreshed. You might see:

Offset console elements
Large areas of unexplained white space

The page is restored to display normally when you take the following actions:

Maximize the window
Refresh the page using the F5 function key

System Change

Installed or upgraded to ePolicy Orchestrator 5.10.0, with or without ePO 5.10 Update 1–4 installed.

Solution

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 5, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Workaround

McAfee Enterprise investigated this issue and a Proof of Concept (POC) Build is currently available to resolve this issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

Resizing the browser window that displays the ePO 5.10 console can result in offset rendering or unexpected white space

Environment

Problem

System Change

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Resizing the browser window that displays the ePO 5.10 console can result in offset rendering or unexpected white space

Environment

Problem

System Change

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title