Unable to pull logs and test connection to Web Gateway Cloud Service after a Content Security Reporter upgrade

Technical Articles ID: KB91669
Last Modified: 12/13/2021

Content Security Reporter (CSR) 2.x
Web Gateway Cloud Service (WGCS)

After you upgrade CSR to 2.6 or 2.7, you are unable to pull logs and successfully test the connection to WGCS:

You add WGCS as a LogSource (ePO, Menu, Report Server Settings, LogSource) and then test the connection. You see the following error:

Unknown Error
When you try to pull logs into CSR, you see the following error in McAfee\Content Security Reporter\reporter\log\server_err:

[com.mcafee.mesa.server.rest.service.logsource.LogSourceService] Failed to communicate with log source.
java.lang.IllegalArgumentException: host parameter is null

To resolve this issue in CSR 2.6:

On your CSR server, go to \McAfee\Content Security Reporter\reporter\conf.
Under \conf, create the folder \resources.
Under \resources, create the folder \system.

For example: \McAfee\Content Security Reporter\reporter\conf\resources\system
Go to: \McAfee\Content Security Reporter\reporter\conf\examples\resources\system and copy the server.properties file to \McAfee\Content Security Reporter\reporter\conf\resources\system.
Go to: \McAfee\Content Security Reporter\reporter\conf\resources\system.
Open server.properties in a file editor of your choice.
Add the following lines to the server.properties file:

WebGatewayCloudUSServer https://us.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
WebGatewayCloudEUServer https://de.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
Save your changes.
Restart the CSR server.

To resolve this issue in CSR 2.7:

On your CSR server, go to \McAfee\Content Security Reporter\reporter\conf.
Under \conf, create the folder \resources.
Under \resources, create the folder \system.

For example: \McAfee\Content Security Reporter\reporter\conf\resources\system
Go to: \McAfee\Content Security Reporter\reporter\conf\examples\resources\system and copy the server.properties file to \McAfee\Content Security Reporter\reporter\conf\resources\system.
Go to:\McAfee\Content Security Reporter\reporter\conf\resources\system.
Open server.properties in a file editor of your choice.
Add the following lines to the server.properties file:

# Override the McAfee SaaS Web Protection service url.
#SaasWebServer https://msg.mcafeesaas.com:443/mwg/api/reporting/forensic/
# Adding Mcafee saas URL key should be format like DS_[COUNTRY_CODE]
DS_US https://us.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
DS_EU https://de.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
DS_UK https://gb.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
# Adding UCE URL key should be format like DS_UCE_[COUNTRY_CODE]
DS_UCE_NA https://us.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
DS_UCE_EU https://de.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
DS_UCE_UK https://gb.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
DS_UCE_SG https://sg.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
DS_UCE_UE https://ae.msg.mcafee-cloud.com/mwg/api/reporting/forensic/
Save your changes.
Restart the CSR server.

Content Security Reporter 1.x - 2.x
Web Gateway Cloud Service

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