Error, Found corrupted files (when running Pre-Installation Auditor tool 3.1.0.144)

Technical Articles ID: KB91682
Last Modified: 1/8/2020

Environment

McAfee ePolicy Orchestrator (ePO) 5.10.x, 5.9.x
McAfee Pre-Installation Auditor (PIA) 3.1.0.144 standalone tool

NOTE: Pre-Installation Auditor tool was previously known as the Installation and Upgrade Precheck tool.

Problem

The Pre-Installation Auditor standalone tool version 3.1.0.144 fails and displays the following error:

Error
Found Corrupted files

The ePIPAPI.log file records the following error:

I C:\Users\Administrator\Downloads\EPO510_2428_10_LR3\ePOIP
E Expired

Problem

ePO versions shipped with the PIA tool version 3.1.0.144 incur the same installation and upgrade issue.

The same error appears in the ePO 5.10.0 installation wizard window:

Error
Found corrupted Files.

Cause

The issue is with certificate expiration. The ePO self-signed certificates expired on July 22, 2019.

Solution

For ePO 5.9 installations
If you are experiencing the issue described above, download the reposted version of the Pre-Installation Auditor tool.

NOTES:

Pre-Installation Auditor (PIA) version 3.1.0.189 (posted July 22, 2019) contains updated signed certificates which resolve this issue.
The updated tool is now available as a standalone package (ePOIP310_189R4.zip).
This package is available from the Product Downloads site or the ePO Software Catalog.

After downloading this standalone package:

Run the standalone PIA tool on the system that you plan to install to.
Fix any issues that the PIA tool reports.
Run the ePO 5.9.x installer as recommended in the ePO 5.9 Installation Guide.

For product documents, go to the Enterprise Product Documentation portal.

Solution

For ePO 5.10 installations

PIA version 3.1.0.189 has been integrated into the ePO 5.10.0 installer and is now available from the Products Download site and the ePO Software Catalog

Download the new ePO 5.10.0 installer.
To complete your installation or upgrade, follow the prompts from the installer and integrated PIA tool.

Workaround

This workaround applies only to ePO 5.10.0.

Download the standalone PIA package mentioned in Solution 1.
Run the standalone PIA tool on the system that you plan to install to.
Fix any issues that the PIA tool reports.
Using the 5.10.0 installer, skip the PIA checks by running the installer from the command prompt:
1. Press Windows key + R, type regedit in the field, and then press Enter.
2. In the Start Search box, type cmd, and then press Ctrl+Shift+Enter.
3. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
4. In the command window, type the following:
  
  setup.exe SKIPEPOIP=1
5. Perform the ePO upgrade through manual checks.

Affected Products

ePolicy Orchestrator 5.9 (EOL)
ePolicy Orchestrator 5.10.x
Known Issue/Product Defect
Upgrade/Migrate

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

Error, Found corrupted files (when running Pre-Installation Auditor tool 3.1.0.144)

Environment

Problem

Problem

Cause

Solution

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Error, Found corrupted files (when running Pre-Installation Auditor tool 3.1.0.144)

Environment

Problem

Problem

Cause

Solution

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title