Access Protection blocks third-party applications

Technical Articles ID: KB91685
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint 11.x

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

DLP access protection blocks third-party applications from accessing DLP files. An example third-party application is Microsoft Backup.

Cause

This behavior is as designed. DLP access protection is designed to prevent tampering with critical files. This design prevents DLP from being disabled or causing the software to not function properly. Only the trusted McAfee applications can access protected DLP files.

There is no mechanism to create an exception for any third-party applications.

Workaround

There are two workarounds for this behavior:

Disable McAfee access protection in the DLP Windows client configuration under Advanced Configuration.
Create an exception in the third-party software so that it does not try to access the DLP protected files.

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)

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Access Protection blocks third-party applications

Environment

Problem

Cause

Workaround

Affected Products

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Knowledge Center

Access Protection blocks third-party applications

Environment

Problem

Cause

Workaround

Affected Products

Languages:

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