Systems:Details page loads slowly when configured to view assigned policies

Technical Articles ID: KB91722
Last Modified: 10/4/2019

Environment

McAfee ePolicy Orchestrator (ePO) 5.10.0, 5.10 Update 1–4

For details of ePO supported environments, see KB51569.

Problem

The Systems Details page loads slowly, taking 25 seconds or longer to display.

NOTE: To access the page, click any endpoint listed in the ePO System Tree.

The page eventually loads without error, but takes a long time.

System Change

Installed or upgraded to ePO 5.10.0.

Cause

A lack of optimization in the EPOAssignedPolicy database view causes this issue. The view is accessed only if the Systems:Details page has been customized to include detail about assigned policies.

You can customize the data that is available by default from the Systems:Details page. Access the System Details Settings page within ePO Server Settings.

Solution

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 5, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect

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Knowledge Center

Systems:Details page loads slowly when configured to view assigned policies

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Systems:Details page loads slowly when configured to view assigned policies

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title