SIEM graphical user interface navigation features don’t load properly after an upgrade

Technical Articles ID: KB91764
Last Modified: 8/23/2021

Environment

McAfee SIEM Enterprise Security Manager (ESM) 11.x

Summary

The SIEM GUI is composed of dashboards, drop-down lists, pancake menus, and other interface tools that help you navigate the GUI. This article addresses an issue where these navigation features don’t load properly after an upgrade.

Problem

SIEM GUI navigation features don’t load properly after an upgrade. The following list identifies symptoms that you might see when this issue occurs:

Invalid buildstamp, restart the application.
Menus are blank.
Buttons don't work.
Titles are missing in UI elements.
Drop-down lists don't render or are blank.
Information such as SIEM version, dashboard name, or other details are blank or incorrect.

System Change

These symptoms often occur after an ESM upgrade or when there’s a UI or API change. They can also occur when a user changes the environment in which their web browser runs.

Cause

A missing, outdated, or invalid local web browser cache causes this issue. The SIEM GUI isn’t served up to the user through HTTP gets. Pages aren’t rendered through delivery of HTML data to the user session.

When a user connects to SIEM for the first time, a local copy of the SIEM GUI is installed in the browser. When connecting to the ESM, all communication with the server is done via SIEM API calls rather than HTTP.

It isn’t uncommon for the SIEM GUI package to be updated when upgrading the ESM. Upon the next connection, a new copy of the updated GUI is downloaded to the browser. Sometimes the GUI isn’t updated with the new copy, which causes the GUI to encounter render problems.

Solution

To correct the issue, perform the following tasks:

Clear the web browsers cache and delete local content.
Attempt to connect with another web browser or computer. Try to determine if the problem encountered is because of a users browser or a systemwide SIEM issue.

Clearing the Chrome cache

Click the three dots in the upper-right corner of Chrome and choose Settings.
Scroll down and click Advanced at the bottom of the list.
Scroll down again to find Clear Browsing Data.
Make sure the following are selected and click Clear Data.

Cached images and files
Site Settings
Hosted App Data

Clearing Firefox cache

Click Menu and choose Options.
Select the Privacy and Security panel.
In the Cookies and Site Data section, select Cached web content.
Click Clear Data.

Clearing ESM Administrator app cache

Close all running copies of the ESM Administrator App.
Delete the cache folder:
- On Windows, delete: %APPDATA%\mcafee_esm_administrator_app
- On Linux, delete: ~/.config/mcafee_esm_administrator_app
Start the ESM Administrator App again.

Affected Products

SIEM Enterprise Security Manager 11.4.x
SIEM Enterprise Security Manager 11.3.x
SIEM Enterprise Security Manager 11.2.x (EOL)
SIEM Enterprise Security Manager 11.1.x (EOL)

Languages:

This article is available in the following languages:

English United States
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Portuguese Brasileiro

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