MVISION ePO console shows an incorrect number of connected MVISION Mobile devices

Technical Articles ID: KB92084
Last Modified: 10/16/2019

Environment

McAfee MVISION ePO
McAfee MVISION Mobile

Problem

The number of connected MVISION Mobile devices in the MVISION ePO console My Subscriptions window is incorrect. Even though the MVISION Mobile is connected, it is not reflected in the number of total connected devices.

Solution

This issue will be addressed in a future release of the product. This article will be updated when more information is available.

To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged on to subscribe.

Workaround

As a workaround, use the following steps to view the total number of connected MVISION Mobile devices:

Log on to the MVISION Mobile console.
Click DASHBOARD.
See Total Devices in MVISION Mobile Operational Mode tab under Metrics.

Affected Products

Known Issue/Product Defect
MVISION ePO
MVISION Mobile

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro

Knowledge Center

MVISION ePO console shows an incorrect number of connected MVISION Mobile devices

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

MVISION ePO console shows an incorrect number of connected MVISION Mobile devices

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title