Upgrade to 6.3.0-794 or 6.4 from 6.3.0-724 in Update mode on LEL5 32, LEL6 32, and LSES11 32 bits leaves the system Disabled and Unsolidified

Technical Articles ID: KB92087
Last Modified: 8/17/2020

Environment

McAfee Application and Change Control (MACC) 6.4, 6.3.0-724

Linux 5 and 6
SUSE Linux 11 (32-bit only)

Problem

When you upgrade to MACC 6.3.0-794 or 6.4 from 6.3.0-724 in Update mode on LEL5 32, LEL6 32, and LSES11 32 bits, Solidcore is left disabled and removes the previous allow list.

Cause

An issue in the installation process prevents the install scripts from properly handling some required file operations, which leads to a corrupt cleanup.

Solution

This issue is being evaluated for consideration in a future product release or update. If this issue significantly impacts your business operations, log on to the ServicePortal and create a Service Request at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR. Include this article number in the Problem Description field to help us assess the need for product modification.

You can also search the Ideas forum for an existing product idea that matches your requirements, and vote to have it added to the product. For more information about product ideas, see KB60021.

Workaround

As a workaround, do the following:

Perform the upgrade in Disable Mode.
After the upgrade, resolidify and enable the system.

Affected Products

Application and Change Control 6.3.x

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Upgrade to 6.3.0-794 or 6.4 from 6.3.0-724 in Update mode on LEL5 32, LEL6 32, and LSES11 32 bits leaves the system Disabled and Unsolidified

Environment

Problem

Cause

Solution

Workaround

Affected Products

Glossary of Technical Terms

Title

Title

Featured Solutions:Draft for New Nav

Explore Our Portfolio

Security Outcomes

Industries

Products

Featured Solutions

Explore Our Portfolio

MVISION Products

Services & Training

Threat Research

Our Researchers

Threat Landscape Dashboard

Tools

Contact Us

Resources

Downloads

Product Help

Connect with Us

Explore

Our Company

Our Efforts

Other Resources

Careers

Partnerships

Upgrade to 6.3.0-794 or 6.4 from 6.3.0-724 in Update mode on LEL5 32, LEL6 32, and LSES11 32 bits leaves the system Disabled and Unsolidified

Environment

Problem

Cause

Solution

Workaround

Affected Products

Glossary of Technical Terms

Choose your region

Title

Title