Uninstallation fails after system is upgraded from 6.3.0-724

Technical Articles ID: KB92088
Last Modified: 12/1/2020

Environment

Mcafee Application Control and Change Control (MACC) for Linux 6.4, 6.3.0-794
Linux 6, 5
SUSE Linux 11 (32-bit only)

Problem

Uninstallation fails in the following situation:

The system is upgraded from 6.3.0-724 in LEL5 32 bits, LEL6 32 bits and LSES11 32 bits.
And
MACC for Linux 6.3.0-794 or 6.4 is then uninstalled.

Cause

An issue in the installation process prevents the install scripts from properly handling some required file operations. This issue leads to a corrupt cleanup.

Solution

This issue is resolved in MACC 6.4.1.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

As a workaround, run the following commands to uninstall:

/opt/bitrock/solidcoreS3-6.3.0-724/helperBinaryUninstall
rpm -e solidcoreS3-6.3.0-794.i386 --noscripts
rpm -e solidcoreS3-kmod-6.3.0-794.i386 --noscripts

Affected Products

Application and Change Control 6.3.x

Languages:

This article is available in the following languages:

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Knowledge Center

Uninstallation fails after system is upgraded from 6.3.0-724

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Uninstallation fails after system is upgraded from 6.3.0-724

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title