Uninstalling Application and Change Control for Linux 6.3.0.794 or 6.4 after upgrading from 6.3.0-724 in LEL5 32-bits, LEL6 32-bits and LSES11 32-bits fails

Technical Articles ID: KB92088
Last Modified: 8/17/2020

Environment

Mcafee Application Control and Change Control (MACC) for Linux 6.4, 6.3.0-794
Linux 6, 5
SUSE Linux 11 (32-bit only)

Problem

When MACC for Linux 6.3.0-794 or 6.4 is uninstalled after the system is upgraded from 6.3.0-724, uninstallation fails.

Cause

An issue in the installation process prevents the install scripts from properly handling some required file operations, which leads to a corrupt cleanup.

Solution

This issue is being evaluated for consideration in a future product release or update. If this issue significantly impacts your business operations, log on to the ServicePortal and create a Service Request at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR. Include this article number in the Problem Description field to help us assess the need for product modification.

You can also search the Ideas forum for an existing product idea that matches your requirements, and vote to have it added to the product. For more information about product ideas, see KB60021.

Workaround

As a workaround, run the following commands to uninstall:

/opt/bitrock/solidcoreS3-6.3.0-724/helperBinaryUninstall
rpm -e solidcoreS3-6.3.0-794.i386 --noscripts
rpm -e solidcoreS3-kmod-6.3.0-794.i386 --noscripts

Affected Products

Application and Change Control 6.3.x

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Uninstalling Application and Change Control for Linux 6.3.0.794 or 6.4 after upgrading from 6.3.0-724 in LEL5 32-bits, LEL6 32-bits and LSES11 32-bits fails

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Uninstalling Application and Change Control for Linux 6.3.0.794 or 6.4 after upgrading from 6.3.0-724 in LEL5 32-bits, LEL6 32-bits and LSES11 32-bits fails

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