Extended support policy for MACC 7.0.x and 6.1.x:
McAfee Enterprise will continue to support MACC 7.0.x and MACC 6.0.x until December 31, 2023, with Application Control, Change Control, Embedded Control, and Integrity Control.
You can manage the products with the latest ePO versions for this duration.
McAfee Enterprise strongly recommends that customers upgrade to the latest version of the product to ensure continued support.
McAfee Enterprise will provide Technical Support for Application Control, Change Control, Embedded Control, and Integrity Control on these platforms, as long as:
- Support is technically and commercially reasonable.
- There’s no external dependency.
For example, if a McAfee Enterprise product requires a Microsoft fix, but Microsoft doesn’t provide the fix, McAfee Enterprise can no longer support the product.
To purchase extended support for MACC 7.0.x and 6.1.x:
Starting from March 31, 2022, all new or renewal customers must purchase a legacy platform support SKU to run the following products on the above-mentioned platforms:
- Application and Change Control
- Integrity Control
- Embedded Control
- ePolicy Orchestrator
McAfee Enterprise reserves the right to change the terms of its support policy in this announcement at any time. McAfee Enterprise endeavors to provide notice of any material changes within a reasonable period, before such changes occur.
| Support Product Version |
McAfee Agent (MA) Version |
ePO Version 1, 2 |
| MACC 7.0.x |
MA 5.5 (custom support only)3 |
ePO 5.10.x and earlier |
| MACC 6.1.x |
MA 5.0.3 (custom support only)3 |
| 1 |
Customers are urged to use the latest documented supported version of ePO. |
| 2 |
ePO 5.10 is supported if a supported MACC extension is being used. All extensions are backward compatible. The client doesn’t matter as long as the extension is supported. |
| 3 |
Custom support is available for existing deployments only. New deployments of these McAfee Agent versions are not supported. |
Frequently Asked Questions (FAQ):
Will Technical Support provide support for McAfee Enterprise products on legacy platforms after they reach their EOL date?
Yes. McAfee Enterprise will continue to support Application Control and Change Control on legacy platforms until the stated End of Extended Support date, as long as:
- Support is technically and commercially reasonable.
- There’s no external dependency.
Is there another charge for supporting legacy platforms with Application Control and Change Control?
Yes. Customers need to purchase a legacy platform software support package based on the number of nodes running the legacy platforms.
How do I get extended support after the March 31, 2022 EOL date?
Work with your McAfee Enterprise account representative to obtain legacy platform support.
How do I know if a product is supported with legacy platform support?
For how long can I obtain custom software support on MACC 7.0 and 6.1?
You can obtain legacy platform support through the End of Extended Support Date listed above.
Who can I contact if I have more questions?
Contact your account representative if you have more questions.
