Extended support policy for ACC 7.0.x and 6.1.x:
We'll continue to support ACC 7.0.x and ACC 6.0.x until December 31, 2023, with Application Control, Change Control, Embedded Control, and Integrity Control.
You can manage the products with the latest ePO versions for this duration.
We strongly recommend that customers upgrade to the latest version of the product to ensure continued support.
We'll provide Technical Support for Application Control, Change Control, Embedded Control, and Integrity Control on these platforms, as long as the criteria below are met:
- Support is technically and commercially reasonable.
- There's no external dependency.
For example, if a product requires a Microsoft fix, but Microsoft doesn't provide the fix, we can no longer support the product.
To purchase extended support for ACC 7.0.x and 6.1.x:
Starting from March 31, 2022, all new or renewal customers must purchase a legacy platform support SKU to run the following products on the above-mentioned platforms:
- ACC
- Integrity Control
- Embedded Control
- ePO
We reserve the right to change the terms of its support policy in this announcement at any time. We endeavor to provide notice of any material changes within a reasonable period, before such changes occur.
| Support Product Version |
McAfee Agent (MA) Version |
ePO Version 1,2 |
| ACC 7.0.x |
MA 5.5 (custom support only)3 |
ePO 5.10.x and earlier |
| ACC 6.1.x |
MA 5.0.3 (custom support only)3 |
| 1 |
Customers are urged to use the latest documented supported version of ePO. |
| 2 |
ePO 5.10 is supported if a supported ACC extension is being used. All extensions are backward compatible. The client doesn't matter as long as the extension is supported. |
| 3 |
Custom support is available for existing deployments only. New deployments of these MA versions aren't supported. |
Frequently Asked Questions (FAQs):
Will Technical Support provide support for products on legacy platforms after they reach their EOL date?
Yes. We'll continue to support Application Control and Change Control on legacy platforms until the stated End of Extended Support date, as long as the criteria below are met:
- Support is technically and commercially reasonable.
- There's no external dependency.
Is there another charge for supporting legacy platforms with Application Control and Change Control?
Yes. Customers need to purchase a legacy platform software support package based on the number of nodes running the legacy platforms.
How do I get extended support after the March 31, 2022 EOL date?
Work with your account representative to obtain legacy platform support.
How do I know if a product is supported with legacy platform support?
For how long can I obtain custom software support on ACC 7.0 and 6.1?
You can obtain legacy platform support through the End of Extended Support Date listed above.
Who can I contact if I have more questions?
Contact your account representative if you have more questions.
