Single Sign On fails after checking in the MVISION Cloud Bridge 2.x Extension

Technical Articles ID: KB92126
Last Modified: 1/14/2020

Environment

McAfee MVISION Cloud Bridge 2.x
McAfee ePolicy Orchestrator 5.10.x, 5.9.x

Problem

After checking in the MVISION Cloud Bridge 2.x Extension, users fail to log on.

When Single Sign On (SSO) fails, users are redirected back to the ePO logon page.

Correct user name and password.have been entered.

No error message is displayed in the interface or the logs.

NOTE: Error messages are not displayed because a new session is created when the user is redirected to the ePO console.

Cause

The above situation can occur under the following circumstances:

User has no permissions
User does not belong to the linked tenancy
User is not an ePO user

Solution

After your investigation to determine the cause, implement one of the following solutions:

Cause	Solution
User is not an ePO user	Create the MVISION user in ePO. Use the new user page.
User has no permissions	Assign permission sets or administrator role to the user.
User does not belong to the linked tenancy	Take one of the following actions: Relink to the correct tenancy Or Log on with a linked tenancy user. Relink to another tenancy via the Cloud Bridge Server Setting page.

Affected Products

ePolicy Orchestrator 5.9 (EOL)
ePolicy Orchestrator 5.10.x
Upgrade/Migrate

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Knowledge Center

Single Sign On fails after checking in the MVISION Cloud Bridge 2.x Extension

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

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Knowledge Center

Single Sign On fails after checking in the MVISION Cloud Bridge 2.x Extension

Environment

Problem

Cause

Solution

Affected Products

Languages:

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