You create an ePO user account that has a backslash (\) contained in the user name, such as
Domain\UserName. When the authentication type is set to
ePO Authentication, the user is not able to log on with this account.
When users try to log on using accounts that include a backslash, they are directed to the
Change Password screen. At this screen, they are prompted to enter:
- Current password
- New password
- Confirm the New password
When they click
Save, the screen refreshes. The Current, New, and Confirm password fields are blanked out, and the user is prompted to enter the password information again.
Orion log records the following errors:
DEBUG [http-nio-8443-exec-12] error.UncaughtThrowableHandler - An uncaught exception occurred:
error message: java.lang.NullPointerException
web application url that resulted in the error :/core/config/validatePasswordAgainstRuleSet.do
servlet name that resulted in the error: core
username of user who submitted the request: <username>
ID of user who submitted the request: 149
