Tag criteria filters disappear from the Tag Catalog after upgrading to ePO 5.10 Update 4–6

Technical Articles ID: KB92190
Last Modified: 3/12/2020

Environment

McAfee ePolicy Orchestrator (ePO) 5.10 Update 4–6

Problem

After you upgrade to ePO 5.10 Update 4, 5 or 6 you see the following in the Tags Catalog section:

When you define Tag Criteria Properties, you see only the Computer Properties.
All other expected filters are missing.

You see this issue when you create or edit tags that are flagged in red against Agent properties.

System Change

You upgraded to ePO 5.10 Update 4, 5, or 6.

Solution 1

This issue is resolved in ePolicy Orchestrator 5.10.0 Update 7, which is available from the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view other known and resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Solution 2

For customers with ePO 5.10 Update 4, 5, or 6:

We investigated this issue and a Proof of Concept (POC) Build is currently available to resolve the issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect
Upgrade/Migrate

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Knowledge Center

Tag criteria filters disappear from the Tag Catalog after upgrading to ePO 5.10 Update 4–6

Environment

Problem

System Change

Solution 1

Solution 2

Affected Products

Languages:

Title

Title

Knowledge Center

Tag criteria filters disappear from the Tag Catalog after upgrading to ePO 5.10 Update 4–6

Environment

Problem

System Change

Solution 1

Solution 2

Affected Products

Languages:

Choose your region

Title

Title