Developer verification error seen when you install McAfee Agent on the macOS 10.15

技术文章 ID: KB92237
上次修改时间: 9/9/2020

环境

McAfee Agent (MA) 5.6.0 - 5.6.5

问题

You see an unexpected pop-up error when you install MA on macOS 10.15 (Catalina) or later:

"McAfeeSmartInstall" cannot be opened because the developer cannot be verified.

macOS cannot verity that the app is free from malware.

This error is seen when you install MA via an installation URL method. For example, when using the SmartInstaller.

原因

The ePO Server information is embedded in McAfeeSmartInstall.app when the McAfeeSmartInstall.app is downloaded onto a Mac operating system.

This design negates the code signing of the application. As a result, the developer identity validation for the McAfeeSmartInstall application fails and the error is shown.

解决方案

This issue is resolved with McAfee Agent 5.6.6.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

McAfee Enterprise product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

解决方法

You can safely ignore this message and bypass the warning with these steps:

Click Cancel.
Open System Preferences.
Open Security & Privacy.
Click Allow Anyway in front of the notification McAfeeSmartinstall.app was blocked from use because it is not from an Identified Developer.
Run McAfeeSmartInstall.app.

解决方法

This issue only impacts McAfee Agent URL-based installations. For example, SmartInstaller installations. If you use ePO on-premises, use any of the other following supported installation and deployment methods:

Manual installs using install.sh.
Pushing the agent install from ePO.
Deployment task from ePO for an upgrade from an older version.

For help with any of the above methods, use the McAfee Agent 5.6 Installation Guide. To access the MA guides, see http://docs.mcafee.com/bundle/agent-5.6.x-installation-guide/

受影响的产品

Install/Uninstall
Known Issue/Product Defect
McAfee Agent 5.6.x

语言:

此文章有以下语言版本：

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

技术术语词汇表

突出显示词汇表术语

请花点时间浏览一下我们的技术术语词汇表。

Knowledge Center

Developer verification error seen when you install McAfee Agent on the macOS 10.15

环境

问题

原因

解决方案

解决方法

解决方法

受影响的产品

语言:

技术术语词汇表

Title

Title

Knowledge Center

Developer verification error seen when you install McAfee Agent on the macOS 10.15

环境

问题

原因

解决方案

解决方法

解决方法

受影响的产品

语言:

技术术语词汇表

选择您的区域

Title

Title