Windows upgrade using SCCM 1910 hangs with Endpoint Security
Technical Articles ID:
KB92372
Last Modified: 12/9/2021
Environment
Endpoint Security (ENS) Threat Prevention 10.x
Microsoft System Center Configuration Manager (SCCM) 1910
Microsoft Windows 10
Problem
After you upgrade from SCCM 1906 or earlier to SCCM 1910, a Windows 10 in-place upgrade task sequence might hang on a system with ENS installed.
Solution
Install Microsoft Update Rollup for Endpoint Configuration Manager, version 1910 (KB4537079). For more information, see this Microsoft article on the rollup.
This issue is also resolved in ENS 10.6.1 April 2020 Update and ENS 10.7.0 April 2020 Update.
Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.
Revert to using the previously known working version SCCM 1906 or earlier. Or, you can try to implement the following workarounds. The following workarounds have allowed the task sequence to complete in some environments.
Disable all components of Threat Prevention (Access Protection, Exploit Prevention, and On-Access Scan) and Self-Protection in the ENS Common Options policy.
