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DXL installation fails after MA 5.6.x is converted from unmanaged mode to managed mode

技術的な記事 ID: KB92417
最終更新: 3/10/2020

環境

McAfee Agent (MA) 5.6.x
McAfee Data Exchange Layer (DXL) 6.x, 5.x

Linux and macOS - Supported operating systems

For details of MA supported environments, see KB51573.

問題

DXL installation is tried repeatedly on systems that were initially installed manually in unmanaged mode using the native install method.

The install fails on systems after you convert the McAfee Agent to managed mode and after the first policy enforcement

原因

Although DXL installation remediation is triggered, the install fails because the required configuration files are not available for the installation to continue.

回避策 1

Upgrade to McAfee Agent 5.6.4 or later. MA 5.6.4 and later include extra installation options to install the McAfee Agent in unmanaged mode.

To view other MA 5.6.x known and resolved issues, see KB90993.

回避策 2

To install McAfee Agent manually in unmanaged mode, follow below steps:

Download and extract the McAfee Agent package to a temporary location. (The package is MAxxxLNX.zip or MAxxxMAC.zip.)
Copy the install_upd.sh file to the client system.
Open a terminal window on the client system.
Navigate to the folder where the installer is available.
To install the McAfee Agent on the client system.

Option 1 - As a fresh Install, type the following:

chmod +x install_upd.sh

/install_upd.sh -i

Option 2 - To upgrade the McAfee Agent, type:

chmod +x install_upd.sh

/install_upd.sh -b

Close the terminal window.

影響を受ける製品

Data Exchange Layer 6.x
Data Exchange Layer 5.x
Known Issue/Product Defect
McAfee Agent 5.6.x

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