Blue screen when DLP is installed in a VMware virtual environment

Technical Articles ID: KB92574
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint - all supported versions
VMware (all supported versions)

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

When DLP Endpoint is installed on a system that runs in a VMware virtual environment, the system becomes unstable. Issues seen can include system crash or blue screen.

Cause

The hard drive in a VMware virtual system is configured as a SCSI drive and the VMware HotAdd/HotPlug feature is enabled. The HotAdd/HotPlug feature makes SCSI controllers appear as removable devices.

Solution

You must disable the HotAdd/HotPlug capability in vSphere Client or by editing the .vmx file. Follow the steps mentioned in the VMware article (1012225):

https://kb.vmware.com/s/article/1012225

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)

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Blue screen when DLP is installed in a VMware virtual environment

Environment

Problem

Cause

Solution

Affected Products

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Knowledge Center

Blue screen when DLP is installed in a VMware virtual environment

Environment

Problem

Cause

Solution

Affected Products

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