"Failed to move file" error displayed in the task log

Technical Articles ID: KB92597
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint - all supported versions

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

The ePolicy Orchestrator (ePO) Server Task Log reports "FAILED" in DLP purge history for Operational and Incidents Events.

The task log shows:

Failed to move file

The "Orion" log shows:

ERROR [scheduler-TaskQueueEngine-thread-46] command.EvidencePurgingHelper - Failed to move/delete original file

And

java.nio.file.NoSuchFileException

Cause

This issue can occur if you are unable to move the file, or if the file does not exist in the specified location.

Solution

If there are no other failure messages related to the message below in the "Task" or "Orion" log, you can safely ignore the error:

The ePO task was unable to move the evidence file. Because the associated incident is now deleted, this attempt will not be repeated.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Related Information

For more information about troubleshooting, see KB81399 - DLP Endpoint Agent fails to upload evidence from client computer to evidence share.

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)
Known Issue/Product Defect

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Knowledge Center

"Failed to move file" error displayed in the task log

Environment

Problem

Cause

Solution

Related Information

Affected Products

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Knowledge Center

"Failed to move file" error displayed in the task log

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

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