McAfee Agent Smart Installer is unable to fetch proxy details from Internet Explorer

技术文章 ID: KB92607
上次修改时间: 2/22/2021

环境

McAfee Agent (MA) 5.x
Microsoft Windows Internet Explorer 11

All supported Windows operating systems

For environment information, see KB51573 - Supported platforms for McAfee Agent 5.x.

问题

A McAfee Agent upgrade or install fails, if a direct connection to ePO server is not available.

McAfee Agent Smart Installer is unable to fetch proxy information, on systems with Internet Explorer 11 installed.

The proxy details are only obtained after restarting Internet Explorer.

原因

A known issue with Windows Internet Explorer 11 causes this issue.

解决方案

The following Microsoft article covers the topic: https://support.microsoft.com/en-us/help/3173620/no-internet-connectivity-if-internet-explorer-is-not-started-once.

受影响的产品

Install/Uninstall
McAfee Agent 5.7.x
McAfee Agent 5.6.x
Upgrade/Migrate

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McAfee Agent Smart Installer is unable to fetch proxy details from Internet Explorer

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问题

原因

解决方案

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McAfee Agent Smart Installer is unable to fetch proxy details from Internet Explorer

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解决方案

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