Insufficient privileges to access this directory (installation fails)

Technical Articles ID: KB92625
Last Modified: 2/16/2021

Environment

McAfee Endpoint Security (ENS) 10.7.x, 10.6.x

Problem

The ENS installation or upgrade fails. The installation log (McAfee_Common_Install_[date].log) contains the following error:

Product: McAfee Endpoint Security Platform -- Error 1303.The installer has insufficient privileges to access this directory: C:\ProgramData\McAfee\Endpoint Security\Logcfg

Cause

A folder is marked for deletion on reboot.

Solution

This issue is resolved in ENS 10.7.0 February 2021 Update.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Reboot the system. The folder is deleted or moved as needed, which allows the ENS installation or upgrade to complete.

Affected Products

Endpoint Security Firewall 10.7.x
Endpoint Security Firewall 10.6.x
Endpoint Security Threat Prevention 10.7.x
Endpoint Security Threat Prevention 10.6.x
Endpoint Security Web Control 10.7.x
Endpoint Security Web Control 10.6.x
Install/Uninstall
Known Issue/Product Defect
Upgrade/Migrate

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Knowledge Center

Insufficient privileges to access this directory (installation fails)

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

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Title

Knowledge Center

Insufficient privileges to access this directory (installation fails)

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

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