Test credentials fail in the "Mac OS X Client Configuration" policy

Technical Articles ID: KB92736
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint 11.x

For environment information, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

When Test Credential is performed in the Mac OS X Client Configuration policy, the specified credential is NOT used. Instead, an ePO computer account, for example ePOServer$, is used to access the evidence share. The operation might fail when the evidence share does not accept the "ePO computer account".

Cause

In Test Credential, the DLP Endpoint for Windows uses the SMB method, and the DLP Endpoint for Mac uses the ePO user to test the connection as Mac does not support SMB.

Solution

This behavior is expected. The ePO user is used only for the test connection and not for the actual evidence connection. So, the specified credential in the Mac OS X Client Configuration page is used when "DLP Endpoint for Mac" client connects to the evidence storage.

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)

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Test credentials fail in the "Mac OS X Client Configuration" policy

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Problem

Cause

Solution

Affected Products

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Knowledge Center

Test credentials fail in the "Mac OS X Client Configuration" policy

Environment

Problem

Cause

Solution

Affected Products

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