When you open a Service Request, Technical Support might request DEBUG level logging and MER files. To enable DEBUG level logging for MAR:
- Set the MAR server log level to DEBUG:
- Open a command-line session on the MAR server.
- Stop the MAR Server service. Type service marserver stop and press Enter.
- Open /opt/McAfee/marserver/apache-tomcat/webapps/mar/WEB-INF/classes/log4j.xml in a text editor as root user.
- Locate the following section:
<?xml version="1.0" encoding="UTF-8" ?>
<!DOCTYPE log4j:configuration SYSTEM "log4j.dtd">
<log4j:configuration debug="false"
xmlns:log4j='http://jakarta.apache.org/log4j/'>
- Modify the debug="false" entry to Debug="True".
For example:
<?xml version="1.0" encoding="UTF-8" ?>
<!DOCTYPE log4j:configuration SYSTEM "log4j.dtd">
<log4j:configuration debug="true"
xmlns:log4j='http://jakarta.apache.org/log4j/'>
- Locate the following section:
<!-- Business logging -->
<logger name="com.intel.mar">
<level value="info"/>
<appender-ref ref="consoleAppender"/>
</logger>.
- Modify the <level value="info"/> entry to <level value="debug"/>
For example:
<!-- Business logging -->
<logger name="com.intel.mar">
<level value="debug"/>
<appender-ref ref="consoleAppender"/>
</logger>
- Start the MAR service.
Type service marserver start and press Enter.
- Reproduce the issue:
- Note the IP addresses and host names of the systems you use to reproduce the issue.
- Perform the steps that caused the problem.
- Collect the Catalina.log from the MAR server and the Orion.log from the ePO server.
- The MAR server catalina.log is located in:
/opt/McAfee/marserver/apache-tomcat-7.0.57/logs
- The ePO server Orion.log is located in:
<ePO installation folder>\Server\logs\
- When you finish collecting the logs, turn debug logging off:
- Open log4j.xml in a text editor.
- Revert the entry you changed earlier:
For example: <log4j:configuration debug="false"
- Gather the MER files. See KB87957 for steps.
- Attach the files you have gathered to your Service Request.
