Unable to upgrade the ePO Support Center Extension from 5.10.0.398 to 5.10.0.426

Technical Articles ID: KB93200
Last Modified: 8/7/2020

Environment

McAfee ePolicy Orchestrator (ePO) 5.x
McAfee ePO Support Center Extension 5.10.0.398

Problem

You are unable to upgrade the ePO Support Center Extension from 5.10.0.398 to 5.10.0.426.

The Orion.log file records the following errors:

Command Failed:
The following error occurred while executing this line: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\SupportCenter\5.10.0.426\install.xml:114: com.mcafee.orion.core.cmd.CommandException: The DELETE statement conflicted with the REFERENCE constraint "FK_EPO_SC_SupportLp_LpGroupId".
The conflict occurred in database "ePO_McAfee_Siu", table "dbo.EPO_SC_SupportLp", column 'LpGroupId'..

Cause

The ePO database has two entries in 'EPO_SC_SupportLp' table. Both of the ePO entries have the incorrect Value LastModifiedDate = "Null".

Solution

McAfee Enterprise investigated this issue and a Proof of Concept (POC) Build is currently available to resolve this issue. To obtain the POC Build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

ePolicy Orchestrator 5.9 (EOL)
ePolicy Orchestrator 5.10.x
Known Issue/Product Defect
Upgrade/Migrate

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

Unable to upgrade the ePO Support Center Extension from 5.10.0.398 to 5.10.0.426

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Unable to upgrade the ePO Support Center Extension from 5.10.0.398 to 5.10.0.426

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title