The
masvc.exe service crashes when you try to load policy-based proxy configuration options. This issue is seen when no users are logged on to the client. For example, during a scheduled update task on a server.
NOTE: The issue does
not occur if the proxy configuration for the MA Repository policy is set to
Do not use a proxy.
If you collect and review a crash dump, you can use the following information. The details below identify that you have the issue as described in this article:
SYMBOL_NAME: ma_utils!ma_convert_wide_char_to_utf8+25
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ma_utils
IMAGE_NAME: ma_utils.dll
..
FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_ma_utils.dll!ma_convert_wide_char_to_utf8
BUCKET_ID: APPLICATION_FAULT_NULL_POINTER_READ_INVALID_POINTER_READ_ma_utils!ma_convert_wide_char_to_utf8+25
FAILURE_EXCEPTION_CODE: c0000005
FAILURE_IMAGE_NAME: ma_utils.dll
BUCKET_ID_IMAGE_STR: ma_utils.dll
FAILURE_MODULE_NAME: ma_utils
BUCKET_ID_MODULE_STR: ma_utils
FAILURE_FUNCTION_NAME: ma_convert_wide_char_to_utf8
BUCKET_ID_FUNCTION_STR: ma_convert_wide_char_to_utf8
..
BUCKET_ID_MODVER_STR: 5.6.3.157
BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_NULL_POINTER_READ_INVALID_POINTER_READ_ FAILURE_PROBLEM_CLASS: APPLICATION_FAULT FAILURE_SYMBOL_NAME: ma_utils.dll!ma_convert_wide_char_to_utf8 WATSON_STAGEONE_URL:
