Backup Restore Process Failed. Error: RELM failed (ER634) (seen during restoring Enterprise Log Manager backup)

Technical Articles ID: KB93223
Last Modified: 8/10/2020

Environment

McAfee Enterprise Log Manager (ELM) 11.x, 10.x
McAfee Enterprise Security Manager (ESM) 11.x, 10.x

Problem

You try to restore an ELM database backup to a redundant ELM in redundant mode. The restore fails with error:

Backup Restore Process Failed. Error: RELM failed (ER634)

Cause

ELM Restore is not possible while the ELM is in a redundant configuration. The ELM database is already backed up and duplicated across the active and standby ELM. You can only restore a database to a standalone ELM.

Solution

ELM Database restore is only intended for disaster recovery on standalone ELM devices. Restoring an ELM backup while in Redundant ELM mode is not supported.

Affected Products

SIEM Enterprise Log Manager 11.3.x
SIEM Enterprise Log Manager 11.2.x (EOL)
SIEM Enterprise Log Manager 11.1.x (EOL)
SIEM Enterprise Log Manager 11.0.x (EOL)
SIEM Enterprise Log Manager 10.4.x (EOL)
SIEM Enterprise Log Manager 10.3.x (EOL)
SIEM Enterprise Security Manager 11.3.x
SIEM Enterprise Security Manager 11.2.x (EOL)
SIEM Enterprise Security Manager 11.1.x (EOL)
SIEM Enterprise Security Manager 11.0.x (EOL)
SIEM Enterprise Security Manager 10.4.x (EOL)
SIEM Enterprise Security Manager 10.3.x (EOL)

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Portuguese Brasileiro

Knowledge Center

Backup Restore Process Failed. Error: RELM failed (ER634) (seen during restoring Enterprise Log Manager backup)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Backup Restore Process Failed. Error: RELM failed (ER634) (seen during restoring Enterprise Log Manager backup)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title