Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Reference Number
Related Article
Found in WG Version
Resolved in WG Version
Issue Description
WP-4646
10.2.4
10.2.10
Issue: Memory-leak leads to one or more of the following issues:
Appliance not reachable
WG stops handling network traffic
No access to WG UI
Resolution: This issue is fixed in version 10.2.10.
WP-4043
10.2.1
10.2.2
Issue: You can't log in to the WG GUI by using any external managed admin account. Logging in using the local admin account still works.
The following setting is disabled: Accounts > Administrator accounts are managed externally
If you enable the setting and save changes, it's disabled again after a few minutes.
Workaround: Use the local admin account.
Reference Number
Related Article
Found in WG Version
Resolved in WG Version
Issue Description
TSWS-6000
10.2
10.2.4
Issue: After you update WG 10.2–10.2.3 or earlier, DATs and Gateway DATs fail to update. WG 10.2.3 and earlier don't support the GAM Engine 2021.1.
Resolution: Update to 10.2.4 or later.
Workaround: If you continue to use 10.2.3 or earlier, you need to remove all updates. Also, it runs with GAM Engine 2019 after you follow this workaround:
Log on to the WG appliance using SSH or the console.
Stop the main mwg process:
Type service mwg stop and press Enter.
Delete the patterns saved:
Type cd /opt/mwg/plugin/data/antivirus and press Enter.
Typerm -rf * and press Enter.
Delete temp data or the broken pattern that's saved:
Type cd /opt/mwg/temp and press Enter.
Type rm -rf * and press Enter.
Start the mwg process again:
Typeservice mwg start and press Enter.
Manually update the engine through the Manager:
Click Configuration, Appliances, Update Engine, Trigger Update.
WP-3868
10.2
Issue: You disable the Enabled Openers rule set and configure the Gateway Anti-Malware Engine as Avira only.
But, Avira doesn't detect specific or modified Eicar files inside the archive.
Workaround: Open WG Policy under Common Rules, and enable the Enable Opener Rule set.
WP-3541
10.0.1.x
Issue: Adding new HSM keys in the WG UI fails if the HSM server is already started and running.
Workaround: Restart the HSM Server from the WG UI after you add new keys.
WP-2823
10.0.1, 10.0.1.2, 10.0.2, 10.1
Issue: In HAProxy mode, when using the Virtual IP address, the settings for connection timeouts configured in event enable proxy control are ignored.
The HAProxy only relates to general timeout settings.
Workaround: Increase the general timeout settings in WG or increase the timeout on the remote site.
WP-3305
10.0.1, 10.0.1.2, 10.0.2
10.1
Issue: You intermittently see an antimalware engine update error:
