An unexpected error occurred (Active Response 2.4.3.357 is incompatible with ePO 5.10 Update 9)

Technical Articles ID: KB93404
Last Modified: 10/6/2020

Environment

McAfee Active Response (MAR) 2.4.3.357
McAfee ePolicy Orchestrator 5.10 Update 9

Problem

You upgrade to ePO 5.10 Update 9 while running MAR 2.4.3.357 or earlier extension. When you access any of the Active Response links in ePO, you see the following error:

an unexpected error occurred

Cause

MAR 2.4.3.357 and earlier contain okhttpclient 3.13.X which is not compatible with JRE 1.8.0.251.

Solution

NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.

A fix for this issue is planned for MAR 2.4.4.

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IMPORTANT: There are no plans to fix this issue in 2.3.x. You must upgrade to 2.4.4 or later.

Workaround

You can roll back the update through the updater tool. The rollback returns you to the previous update. Steps to roll back are in the update release notes.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect
McAfee Active Response 2.x
Upgrade/Migrate

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Knowledge Center

An unexpected error occurred (Active Response 2.4.3.357 is incompatible with ePO 5.10 Update 9)

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

An unexpected error occurred (Active Response 2.4.3.357 is incompatible with ePO 5.10 Update 9)

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title