Help Desk policies do not match the policies in Policy Catalog

Technical Articles ID: KB93486
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint 11.x.x

For details of DLP Endpoint supported platforms, see KB68147.

Problem

DLP Help Desk displays Policies in the Client bypass password section, under Get password from policy. The policies found on DLP Help Desk do not match the current policies in Policy Catalog.

Cause

This issue occurs when the DLP Backup is restored from a file that does not contain the new policies. DLP extensions are removed, and checked in a new DLP extension in the ePO Software Extensions.

Workaround

To get all policies back on the system, restore policies using a DLP Backup file that contains the old policies.

Affected Products

Backup and Restore
Configuration
Data Loss Prevention Endpoint 11.4.x (EOL)

Languages:

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English United States
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Portuguese Brasileiro

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Knowledge Center

Help Desk policies do not match the policies in Policy Catalog

Environment

Problem

Cause

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Help Desk policies do not match the policies in Policy Catalog

Environment

Problem

Cause

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title